My brain works!!!

It’s been another busy week, both in life and in the Center, but I’ve been brainstorming. I was really disappointed with the response my post on Peer Centered received. I was hoping for some more positive feedback or at least a “hey that’s a good idea”, but I have yet to run across anything like that. Instead it’s been a bunch of “that will never work” or “that’s not what the Center is for.” Although I haven’t gotten the response I wanted, I still feel it would be a great venue for our Center to explore and each time I share the concept with someone else in our Center, they seem to think it’s a good idea.

I actually was talking to Jenny earlier today and we got to talking about new ideas for our Center. She expressed to me that she would like to see our Center embrace embedded Word comments for our email consults. I think this would be a great idea! But, how would we implement this for our Center? It would be difficult because there are so many different versions of Word and many people are still unfamiliar with comments. Then, you’d have to tackle the computability issue--PC vs. Mac and newer computers vs. older. Anyway, we grappled with it for a few minutes and then I had an idea. What about Google Docs?

Google Docs is available to every BSU student via their Bronco Mail and it is all web-based (thus, axing the computability issues). It’s also really easy to use. Anyone who is familiar with a word processor should be able to catch on to its features very easily--there are also a ton of Google “how to” videos on YouTube to help--and they are directly built in to the document’s help screen! Google Docs is bare bones, but that may not be a bad thing and it could be very effective for our email consults. Through Bronco Mail’s system we can easily share documents with anyone that has a Bronco Mail email address (every student and faculty member at BSU). Documents can also be shared with us--The Writing Center--so that we can comment and give feedback. Another benefit to using Google Docs is that we would no longer have a formatting problem. Since a Google Document looks the same on a Writing Center Screen as it will on any other student’s. This would help us be more effective with formatting questions in email consultations. Google Docs also gives the user the opportunity to create templates, both for sharing with a group or for our own person use. How cool! I’m sure there are a lot of great benefits that I am forgetting about, but I think this is a good idea worth exploring. I used Google Docs for my EdTech class and it was very easy to get the hang of and great for collaborating!

Loooong Week

So, by now I’m in the full swing of things. Consultations have been going smoothly and I’m enjoying working in the Center. This week our reading was focused on long-distance consultations--in our case e-mail consults. To me, it sounds like an entirely different way to work. The reading gave a few examples for approaches. It sounds like it can be easy to come across too authoritative. I don’t think this will be my problem. Instead, I think I’ll be on the other side of the spectrum. Talking in an easy going manner has always been my thing and this has worked really well for me in the Center. In fact, now that I think of it, I can’t remember a time in the center in which I have had to speak formally. Maybe this shouldn’t be a concern for me at all. I know I won’t be able to please everyone all the time and I suppose that means stepping on a few toes here and there.

I’m pretty anxious to try an e-mail consult. I’m not sure if it will be my thing or not, but it is new-and I love to try new stuff. E-mail consults look like they will sort of be like a blog because you only have limited information about your audience or a really long facebook comment since you are expanding on one particular thing online. I really hope it’s something I’m good at. I’m not always the best blogger or facebook user, but I do always have something to say and that seems like the most important part to these.

I’m a little curious to see how internet consulting will develop in our center. After reading about some of the different methods centers use, I wonder if ours will eventually adopt them-or maybe even create our own. I wonder if a chat-type session would be more effective than a face-to-face or an email? It’s hard to tell until it’s been tried out. Maybe that’s something I could ask about on Peer Centered. Speaking of Peer Centered, I was totally bummed out about the responses I got back. Over half of them were from our Center and none of them (besides Michael’s) said what I wanted to hear. I still believe a creative option for our students would be a good idea. In fact, I thought much of what we read about this week reflected our idea for a “creative option.” I think maybe my first post wasn’t clear enough. There has got to be other centers that are doing something like this, but for some reason I just didn’t hear from them this time. Possibly, it would be a good idea for me to draft out a plan and then submit it to Peer Centered. I have a feeling there were just too many holes and not enough specific information about the need for something like this. I don’t want our Writing Center to be just about academic writing. Because, let’s face it, when most students gradated they are not going to be doing academic writing. And I know I have never done academic writing unless it was required. However, I and many others like to write for fun (poetry, fiction, etc.) and it’s important to develop our creative writing as well. I think the Writing Center is a perfect venue for this and I’m hoping we can get something that will work out for everyone. I know it’s something that I would use.

Enough about that rant. I want to talk a little bit about my consults for this week. Today was my first time in the center where I had back-to-back consults. It was a little intense. I hadn’t even started on my coffee this morning when my appointments started rolling in. It was pretty nerve wracking, but I made it out ok. At least there was a good variety of papers and I had a good time working with the students. I have a feeling, though, that I’m going to have to get into the habit of getting into the center earlier; that way, I avoid the “shock”.

Everyone is welcome

This week our class went deep into how to work with ESL/ELL/NNS students. From the reading I’ve found a few different ideas. One is that you consult these students in the same way you would any other. The alternative is to approach an ESL consult in a different manner. I think I fall into the second way of thinking. While I plan on treating ESL students the same way I would treat any other, I do think that ESL students need a different type of consultation.

So what are they-ESL students-looking for when they get into a consult. Nine out of ten times, it’s grammar. When I first began working in the center this was a major “no-no” for me. I immediately would think, here’s another slacker-expecting me to do a ‘fix-it”; this really isn’t the case with ESL students. Sure they say grammar, but they mean does this sound native. I can appreciate that. When I was learning russian, I wanted to do everything possible in my writing and speaking to sound like a native russian speaker. It was intimidating bringing my work before native russian instructors, hoping they wouldn’t think I was “stupid” for not having the same innate, native ability they possessed. So, on that level I can totally relate with them. No one wants to sound stupid, so I have to be careful in the way that I treat those looking for help with “grammar”; it is intimidating.

I’ve actually been working with a guy named Galo for a few weeks now. He was actually my first consult. This friday he came in looking for the usual “grammar” help. Galo is a cool guy and he is really smart. I learned he’s from Homedale and I can tell from his accent that he’s hispanic. So, I figure he’s the type of student who spent time in American high schools using English, but maybe just never perfected it. When Galo and I are consulting, I try to be as positive as possible. I circle what sounds out of place and ask him how he could say it to make it clearer. He almost always has the right answers. In fact, this last time he came in, I noticed an intense improvement. It made me feel pretty good that he was getting the hang of it. I think in this case a “grammar” session is really what students like him need to become better writers. I have noticed there are some lazy ESL students who come in to the center looking for an easy way out, but they rarely make repeat appointments.

I’ve also been trying to take what we’ve learned about in 303-from Kolln-and put it into use in my own writing. I’ve been livening up my sentences with more varied punctuation. A few days ago, I also passed on my new punctuation sensibilities to a student who came in, looking for some help making a research paper better. I passed her the comma handout and did my best to explain all its glory to her; I think she got it. This was my first time using a handout in class and I’m thinking I’ll use more of them in the future (quite handy). This, like any other week, has been one in which I’ve learned a lot of new stuff and tried them out for the first time. I’m looking forward to more productive weeks. :)

It's official; I'm official

It was exciting getting on the schedule for the first time this week. As I’ve been a consultant, I’ve been trying to make myself as approachable as possible. When it was time to write my bio, that’s what I went for--approachable. I’ve become extremely aware of my shortcomings--knowledge and inexperience--as a tutor and I’m trying to work on those as I go, but I figure what I’ve got going for me is my ability to make the students coming in comfortable. We read a lot this week about ESL students and how some of them have cultures that may take offense to my casual approach, but I’m going to stick with it. I hope not to offend anyone, but this is me. Hopefully there won’t be any future journal entries exploring this as my previous folly.

It was strange that this week was my first week on the schedule and reading into how to tutor ESL students, yet I didn’t have a single one for a consult. Most in the past I’ve consulted with have been, but this was a unique week. I don’t really feel like I learned much from this week’s ESL reading that I didn’t already know, but I still haven’t had the chance to put it into practice. I did enjoy the work we did on punctuation, though. I’d always been foggy about how to use punctuation, but the reading cleared a lot up. I realize that much of punctuation use is style. Now, I’m trying to use if for exactly that. I think knowing this will help me in my own personal creative means, but also will help in the Center too.

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I had my first “um” moment in a consult. A girl came in for an appointment. We did the whole “hi how are you, nice to meet you, what are you majoring in hello”--kind of what I try to do with everyone--and it went well. So, it turns out she was here as a required visit for a University 101 visit, but she brought in a profile sketch that she had written for English 101. Cool, right?-Except that she didn’t have to change it for anything, wasn’t looking to change it, and wasn’t even sure if she was going to use it for a “potential” future paper. Great. Where does that leave me? What in the hell am I supposed to do at this point? Oh, wait. And let me throw this one on you too. It turns out, this profile sketch is about a friend who died--super sensitive stuff. We talked a little about structure and I hope that was helpful; God knows she needed it! But, overall I had to take a different approach. Instead of working on making a paper better, I had to figure out how to “teach” her how to go into the deeper layers of description. She grasped a little, I think. It was really tough to feel her out. She showed no emotion. I took that a cue to try something else....”um” how about a few let’s pull teeth about a delicate subject and see if we can figure this out without making you cry? It worked--sorta. She did not burst into tears, but I’m not sure the consult really went anywhere either. I guess that’s ok, but I mean “what the hell?” She was wasting my time and I dunno. What can I do? Nothing. I gave it my best shot and maybe that was enough for her to actually bring something in worth working on next time.

Ok, It would be nice if you could just go away now...

I had an interesting experience happen to me in the Center a few nights ago. It was just after 4 and the Center had just closed when I showed up. Like usual, I was in search of a quiet place to study before class and on that night the Center's couch happened to be that place. As I was settling in, a student walked in through Mikhal's doorway looking for help with a paper. I tried to explain to him that the Center was closed for the day and he'd have to make an appointment for later. He did not get it. He explained to me that he had a paper due that night and he really needed a little help with it.

After poignantly clarifying that I was helping him out of the goodness of my heart and this was highly unusual, I went over his paper with him. The paper turned out to be a disaster. He was also not a native English speaker and this only added to the problems in the paper. I told him there was no way that we were going to be able to fix everything, but I went over the first paragraph and helped him find some patterns of mistakes he was making. There was no time to go over content, so this was one of those "oh shit, you forced me into a fix-it shop" situations.

When we finished up I showed him the website for making appointments and the hours posted on the door. He left happy and I was glad to help, but seriously frustrated with the situation. This is the kind of "being taken advantage of" that Singly and Boucher are talking about in this weeks reading. I ended up being 20 minutes late to my class because I didn't have enough time to finish the work I had set out to do in the "closed" center.

Phil was in my class that night and I told him about what happened. He said he would have just told the guy too bad, come back tomorrow. Maybe that's what I should have done. I want to help, but I've got to have limits too. I really did feel taken advantage of and it sucked. I just don't want this to ruin all the good sessions. (grunt)